Frequently Asked Questions

Frequently Asked Questions2019-09-17T10:11:59+02:00
How do I log in to my profile?2019-09-03T16:28:07+02:00

Once you received your login details from customer care, you can go to www.selftrack.co.za and by clicking on login, type in your username and password and you will be able to view your vehicles. If you have not received your details, contact us on 0861 909 101.

How do I change my password?2019-09-16T09:50:04+02:00

Once you have logged in you will be able to click on “Change Password”. You can enter your new password and click on “Change” for your details to be updated.

How do I retrieve my password?2019-09-16T09:50:16+02:00

Manual recovery: Visit our webpage at www.selftrack.co.za and navigate to the login option, then click on “Forgot your Password”, and enter your e-mail address. An SMS will then be sent to your cell phone number with a temporary password. Once logged in, change the password to something you will remember. 

Personalized assistance: Contact customer care on 0861 909 101 and speak to one of the agents to assist you in resetting your password.

How do I change my device name / vehicle details?2019-09-16T09:50:37+02:00

Once logged in to your profile, go to “Devices and Subscriptions” and click on the device you want to change the details of, and click on “Edit” or double click on the device. Once updated, click on “Save” for your changes to reflect.

I am receiving a lot of alerts; how do I stop the alerts?2019-09-16T09:50:58+02:00

You can switch your alerts on/off by clicking on “Member Details” when you are logged in to your profile and changing the Alerts notification option.

Why is my device icon red? Is it not working?2019-09-16T09:55:07+02:00

The colour of the icon is not an indication of the device’s status. It is simply just a colour and can be changed at any time by going to the “Devices and Subscription” tab and click on the device you want to change the details of and click on “Edit” or double click on the device. Once updated, click on “Save” for your changes to reflect.

How do I know if my device is active or healthy?2019-09-16T09:55:23+02:00

Once you are logged in to your profile, on the left-hand side under the Real-time tab, select any of your devices and look at the Date displayed on your screen. The date and time displayed should not be older than an hour since the device switches to “sleeping mode” when no movement is detected.

Why does my device show “Stopped”? Is my device no longer working?2019-09-16T09:55:37+02:00

Your device will show 3 different statuses such as “Moving” which will be displayed while the device has movement, “Stopped” which will be displayed if the device is not moving, but the ignition is on, “Parked” which will be displayed if the device is not moving, and the ignition is off/ the device has not moved in an hour.

What type of alerts can I get and how?2019-09-16T09:55:52+02:00

You can get the following alerts that will be sent via SMS or e-mail:
– Battery Tamper (Disconnect)
– Panic Alert
– Movement Alert
– Geo-fence Alert

How many contacts can I select to receive a specific alert?2019-09-16T09:56:23+02:00

You can select up to five contacts plus the owner of the profile to receive SMS/ e-mail alerts.

How do I create a contact?2019-09-16T09:56:34+02:00

Once logged in to your profile, click on the “Contacts” tab, and click on “Add”. You will need to complete the details and a valid e-mail address as well as a valid cell phone number in the +27 format.

Can I track my devices from my phone?2019-09-16T09:57:01+02:00

Yes, you need to go to your AppStore (IOS) or your Play Store (Android) and search for “Selftrack”. You will then be able to download the mobile application and log in with the same credentials you would use when logging in from our website.

How many contacts can I add?2019-09-16T09:57:18+02:00

You can add as many contacts as you wish.

Who does Stolen Vehicle Recovery and where can I contact them in case of vehicle theft or emergency?2019-09-16T09:57:53+02:00

We make use of Afrisist (www.afrisist.co.za) and you can contact the 24/7 Recovery Call Centre on 0861 742 778. We recommend you save this number on your cell phone!

Does the Recovery Call Centre react automatically?2019-09-16T09:58:12+02:00

Only on certain events. Provided you are subscribed to the Recovery subscription, the following events will automatically trigger Recovery Call Centre action:
– Panic Alert – When the panic button is pressed
– Battery Tamper – When the device loses external power

– Movement Alert – When there is unauthorised movement on your vehicle (Only if you activated it from your cell phone or via the internet)

Alternatively, you can call the Recovery Call Centre on 0861 742 778 and declare an emergency.

What time do you close?2019-09-16T09:58:29+02:00

Selftrack’ trading hours are Mon – Fri from 08:00 – 17:00, excl weekends / public holidays. We do however have a standby agent after hours as well as weekend and is contactable via WhatsApp / SMS on 066 480 5375.
You can also contact our Recovery Call Centre on 0861 742 778 – they are available 24/7 all year round.

Do you have a fitment centre in DBN / CPT?2019-09-16T09:58:42+02:00

We have fitment centres across all provinces within South African borders, this includes all major cities and suburbs.

Do you have card facilities?2019-09-16T09:58:55+02:00

Unfortunately, we only take EFT payments or cash payments.

What do I do if my tracking device is not working?2019-09-16T10:01:53+02:00

You can contact our Customer Care Centre for assistance on 0861 909 101.

What do I do if my vehicle is stolen?2019-09-16T10:04:09+02:00

Contact the 24/7 Recovery Call Centre on 0861 742 778. We recommend you save this number on your cell phone! You can also contact our office during trading hours on 0861 909 101.

Will the tracking device drain my vehicle’s battery?2019-09-16T10:04:23+02:00

The tracking device will not necessarily drain the battery of the vehicle as the voltages it requires is very low. If the vehicle is not used for an extended period, it may result in the battery running flat.

What do I need to do if I want to remove my device / install the device into a new vehicle?2019-09-16T10:04:37+02:00

You are welcome to contact our Customer Care Centre on 0861 909 101 and they will assist you to get the required information. Please note that there will be costs involved.